Payment Methods

PayPal and direct bank transfer are accepted payment methods. We do not require any bank account or credit card details as all financial transactions are handled external to JPK Systems Limited (""). Orders paid by PayPal are final and non-refundable due to a PayPal policy change resulting in fees being retained even if full refund is provided.

Shipping Methods

DHL Express - Rates are charged based on current DHL Express zone base fees plus fuel surcharge. This is a tracked service with signature required and 1-3 day delivery target. Customs clearance where applicable is handled by DHL who will contact you directly.

Shipping Charges

Your total cost for purchase of any product(s) will include shipping and handling charges shown on the invoice. In some cases we will contact you and request out-of-delivery fees FedEx may charge for your location.

Sales Tax

Goods and Services Tax (GST) is applied to all orders shipped within New Zealand. Both products and shipping charges incur sales tax.

Import Duty, taxes and associated fees

Goods sent outside New Zealand may be subject to foreign duties and taxes applicable in your country. Payment is the customer's responsibility.

Order Processing Time

You can expect your order to be processed within 1 business day provided the items are in stock and there are no problems with payment verification. Note direct bank transfers from outside New Zealand may take 1-2 days.

Product Warranties

All warranty service for original customers is provided by The customer is responsible for all shipping charges to the service centre location. This warranty does not cover any loss of business, income, or other consequential damage, either real or perceived, that may have resulted from any malfunction of the product. Damage from flood, lightning strikes, earthquake, mishandling or acts of God are not covered by this warranty.


All returns must be pre-approved by applying for an RMA number (Return Merchandise Authorization). Please email sales, as listed in our Contact section, and include a description of the issue. You will be contacted regarding issuance of an RMA number and further instructions.


We respect your privacy. We will not sell or release your personal information to others and must adhere to the New Zealand Privacy Act 1993. If you wish to discuss a privacy issue please contact The Managing Director, JPK Systems Limited using the telephone number in our Contact section.

Order Acceptance

An order is not binding upon until it is accepted; must receive payment before it will accept an order. Payment for product(s) ordered is due prior to shipment.

Governing Law and Jurisdiction

Any dispute arising out of or related to these Terms and Conditions or the sales transaction between and Customer shall be governed by the laws of New Zealand.

Other Conditions

These Conditions will supersede any terms and/or conditions you include with any purchase order, regardless of whether JPK Systems Limited / signs them or not. We reserve the right to make changes to this site and these Conditions at any time.
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